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P: Purple/Blue Tint on DNG images taken on Snapdragon 800 devices in Lightroom Mobile (Android)

Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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I have taken 2 images, on the left is a JPG and on the right is a DNG image.Both are taken using the same settings and same light on my oneplus 9 pro phone, however the DNG has a blue/purle tint to it. I have proccessed both images with the auto color correction and also tried to remove it with manual processing.

 

Any ideas how I can remove the blue tint on DNG image and make it look more natural like the JPG image?

 

cherry-tomato-and-feta-pasta.jpgfeta pasta.jpg

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correct answers 1 Correct answer

Adobe Employee , Jul 20, 2022 Jul 20, 2022

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Adobe Employee ,
Feb 10, 2022 Feb 10, 2022

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Hi,

Thanks for reaching out. Sorry for the trouble with Adobe Lightroom on Mobile(Android). We are here to help!


Could you please share the version of Adobe Lightroom you are working with from the menu with three horizontal lines (Hamburger Menu) on the top left > About Lightroom, along with the version of Android OS on your Phone? Have you shot these images using Lightroom Camera or the default Camera App on your Phone?

 

JPEG images are processed & compressed output images and might appear better firsthand. RAW images (DNG in your case) are yet to be processed, and you have the freedom to choose the direction.
Please check here to understand more:
https://helpx.adobe.com/lightroom-cc/how-to/raw-vs-jpeg.html

 

Please let us know if this helps!
Regards,
Sameer K

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Community Beginner ,
Feb 13, 2022 Feb 13, 2022

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Hi, 

 

I am using lightroom 7.1.1 and Android 11 and the photos were taken with the lightroom app. 

 

I would expect that a dng photo taken in lightroom would process to look similar to the jpg when processed with auto color correction as opposed to having the blue tint ??

 

 

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Community Beginner ,
Feb 15, 2022 Feb 15, 2022

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I'm having the exactly same issue with my oppo x2 Pro and so are many others which has been going on for a long time looking through these threads, 

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Community Beginner ,
Mar 25, 2022 Mar 25, 2022

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Hello Lightroom team and community.
My mobile phone, the OnePlus 9 Pro LE2125 variant running the latest C.47 build has an issue with a purple hue casting over in-app captured photos. I have wiped the device, uninstalled the app, cleared cache and still have seen no improvements. Any suggestions?

You can simply open the app, then the camera and use any mode. The end result is an image like below.

 

LRM_20220325_112240.jpg

 

 

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Community Beginner ,
Apr 03, 2022 Apr 03, 2022

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After the lastest update from OnePlus for the 9 Pro, this issue is still a problem sadly. I'm on Android 12 / OxygenOS 12 C.47 with Lightroom build 7.2.1

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New Here ,
May 04, 2022 May 04, 2022

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  • 请问问题解决了吗?我的一加9R也一直存在这个问题:手机拍摄的照片导入安卓版lr后默认色调滑块处于-150才能显示正常,这使我无法获得更多调整空间。感觉应该跟OPPO的系统有关!!!

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Community Beginner ,
May 04, 2022 May 04, 2022

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到目前为止,即使在他们最新的 C.48 更新下也是如此。 我希望我们能尽快得到更新。

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New Here ,
May 06, 2022 May 06, 2022

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我觉得如果只是搭载OPPO系统的机型才会出现这种情况的话那么需要手机厂商也投入到此修复中来

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Community Beginner ,
May 06, 2022 May 06, 2022

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I absolutely agree, we need repairs for whatever is making this happen. 

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi there,

 

Thanks for reaching out. We are looking for more information about this issue.

@hedgehog159  @Jeffrey.DNG @jason5E10 @成龙24319023z74x 

Could you please share sample DNG files taken from the Lightroom's in-app camera with us via direct message or share them here as a link from any cloud storage service you can use? Please add a screenshot from Menu (3 horizontal lines) > Device Info & Storage > Device version.

 

We hope to hear from you soon.
Thanks!

Sameer K

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Setting status as acknowledged. Please upvote from the top.

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Community Beginner ,
Aug 20, 2022 Aug 20, 2022

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I also have this problem, which I've previously reported.  I've upvoted but no other upvotes yet

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New Here ,
Mar 17, 2023 Mar 17, 2023

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I love taking photos in my phone

I use iqoo neo 6 (I am from India) ,

I love taking raw (dng) file with it, when I look at the photo in the gallery it looks fine but soon as i import it to Lightroom the tint slider is automatically pushed to to the far right side 150+ (magenta side) and there is a weird green tint . 

I think it's because it's a new device and Lightroom isn't supported. so if it's an Lightroom issue I hope you guys can fix it because I used love editing my photos in Lightroom but now I can't even edit them properly because of this tint issue

(there was a similar issue with Huawei p40 series)

 

🥲 I have tweeted to Iqoo but they still haven't done anything 

( my sister uses a realme device her device don't have any issues)

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Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

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Welcome to the Lightroom Community @Abhishek28938921rpgd. Thanks for sharing the details.

Iqoo Neo 6 has a Snapdragon 870G processor. I'll merge this thread with a parent thread of a known bug.

 

Sameer K!

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New Here ,
Mar 20, 2023 Mar 20, 2023

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hey thanks for the reply

will the bug be fixed soon? 🥹 if it an common issue that still hasn't been fixed???

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New Here ,
Mar 22, 2023 Mar 22, 2023

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Even after the latest update Lightroom mobile doesn't support My phone ( Iqoo Neo 6, Snapdragon 870) 

+150 on tint is applied to it automatically as soon as i import dng (Raw) file to the app , when you decrease it you can see the green tint correctly 

Hope Adobe Will Fix This soon, I had posted the same compliment a few days back but still there is not update 😐

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New Here ,
Apr 15, 2023 Apr 15, 2023

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Can Someone Please Tell Me When this problem will be solved?? seriously guys 🥹 Adobe doesn't care, Mobile Brands clearly Don't care, and snapdragon doesn't care. Someone please fix this , I am loosing my patience 🥹

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New Here ,
Jun 09, 2023 Jun 09, 2023

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Same problem on Nokia X20. It does not happens to all the photos, and it can happens to photos taken by Nokia built-in camera app, Lr Camera app, or third party camera app.

 

The photos have an overall purple hue, but with a tint value of -150, so it cannot be corrected to the green side manually anymore.

 

Lightroom Android version 8.3.3.

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New Here ,
Jun 09, 2023 Jun 09, 2023

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Here is link to a photo taken with Lightroom camera app. Snapseed can import it just fine but not Lightroom Android.

 

Sorry, since the app interface has changed, I cannot find the page with device info and thus no screenshot on that.

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New Here ,
Nov 28, 2023 Nov 28, 2023

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LATEST

I am aware this is a relatively old thread but would like to acknowledge I also encounter this issue on the Nokia X20, where DNG files are imported into Lightroom with the Magenta tint set to -150 making white balance adjustments and colour correction incredibly difficult.

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