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P: "Not Backed Up, Corrupt Original" alert.

May 20, 2023 May 20, 2023

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I have over 4000 photos showing the "Not Backed Up, Corrupt Original" alert, all the images are present on my drive and as far as I can tell, not currupt. Like others I have seen report this issue, my images are stored on a NAS, it is hichly impractical to store all these images locally.

Unless a solution is already out there, I am requesting a re-sync feature to be added to lightroom, as mannually deleteing and re-importing my images is incredibly time consuming/frusterating a leave room for error and loss of work. 

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correct answers 3 Pinned Replies

Adobe Employee , Jun 29, 2023 Jun 29, 2023

Adding Bug Number and Setting Status

Status Investigating

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Adobe Employee , Aug 04, 2023 Aug 04, 2023

Adding Bug number - setting status

Status Investigating

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Adobe Employee , Oct 10, 2023 Oct 10, 2023

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Status Fixed

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Explorer ,
Jul 22, 2023 Jul 22, 2023

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My continued thanks for your attention to this. As requested, here is a link to a new report, a Sync Issues report.

 

https://drive.google.com/drive/folders/1p574YhrMFhi1FNhj-IrkirbLu15WLTdX?usp=sharing

 

Thanks

 

Paul

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Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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Sorry, the file at your Google Drive isn't a Sync issues report. You may delete it.

 

Can you please try once againto generate a Sync issues report?  

 

Be sure you click the correct button as highlighted below.

 

The end result with be a file called LrDiagnostics.zip.

 

You should upload that file to your Google Drive account.

 

Thanks in advance!

 

-B

 

sync issues howto screenshot.png

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Explorer ,
Jul 24, 2023 Jul 24, 2023

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Brian,

 

Apologies, I unzipped before uploading. Trying Sync Issues report again for you at link here:

 

https://drive.google.com/drive/folders/1p574YhrMFhi1FNhj-IrkirbLu15WLTdX?usp=sharing

 

Paul

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Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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Thank you Paul, I have grabbed the Sync issues report. You may now delete it from your Google Drive if you wish.  

 

I'll do some investigations and hopefully have some follow up info.

 

-B

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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Hi Paul,

 

We've identified the issue causing your error flags. We are now figuring out a fix and will keep you updated.

 

Thanks once again for notifying us, providing information, and continued patience. We really appreciate it!

 

-B

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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I have the same issue and could not find a solution here.

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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Hi, I'm having the same issue. Could you please elaborate on the cause?

In my case it seems this happens when I view old pictures. After seeing them, I start getting this error. To resolve it, I tried exporting and re-uploading the photos, then the error comes back but with a new set of photos.

 

Here's the diagnostic log:

https://1drv.ms/u/s!Au8cS5rh8gsbmYUvditaKglEbJeR4Q?e=kAHKUw

 

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Adobe Employee ,
Aug 04, 2023 Aug 04, 2023

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Adding Bug number - setting status

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Investigating

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Adobe Employee ,
Aug 04, 2023 Aug 04, 2023

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@Rodrigo26751102f86o I am sorry to hear about your issue. I believe it is similar to the other issues reported on this thread. We believe we have identified the cause and are working on a fix. To help us confirm your issue is the same, may I ask that  you please generate a Sync Issues Report and upload that as well? 

 

Thanks for your assistance and again, sorry for the issue you are experiencing,

 

 

sync issues howto screenshot.png

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Community Beginner ,
Aug 04, 2023 Aug 04, 2023

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Explorer ,
Sep 15, 2023 Sep 15, 2023

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Hi,

Where are we with fixing this issue? My Lr cloud account still has these 1850 images with the red error flag. Hoew should I be approaching this?

 

Paul

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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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Greetings all,

 

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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Greetings all,

 

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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New Here ,
Oct 12, 2023 Oct 12, 2023

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Hi, I updated Lightroom CC to 7.0 But I still have a very similar issue. Also I'm not able to add export the Sync Issues Log file as the interface changed. Thanks for your help, I have 19374 photos that have the "Not Backed Up, Corrupt or Missing Original", I'm using a NAS to store originals. 

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