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P: Shared album - problem saving photos on mobile

New Here ,
Oct 08, 2024 Oct 08, 2024

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In the past week something has changed. I've always shared the link to albums and check to allow downloads.  As of last week viewers cannot hold down to save the image or save to device. It only gives the option to download and the you have to go into your downloads to save . Anyone else experiencing this?

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correct answers 1 Correct answer

Adobe Employee , Oct 11, 2024 Oct 11, 2024

This should be fixed now. You might see the photo warp a little bit before the download, but that shouldn't affect the result (and is something we'll follow up on). Thanks for reporting!

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correct answers 2 Pinned Replies

Adobe Employee , Oct 09, 2024 Oct 09, 2024

Converting this thread to a bug to acknowledge this issue and help with tracking.  The LR Web team will investigate

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Adobe Employee , Oct 14, 2024 Oct 14, 2024

Greetings, 

This should be fixed in last week's update. 

Status Fixed

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8 Comments
New Here ,
Oct 09, 2024 Oct 09, 2024

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Lightroom Version 7.5 | Download by Iphone IOS

 There was a bad update to the "shared albums" that allow downloading. Previously, when acessing one of these albuns, photos were downloaded from the cellphone directly to the gallery (by pressing the photo) but now it is only possible to save them to files, in addition to being very slow today, as if it were unstable. It was much more practical and intuitive before. Please fix this, thank you!

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Adobe Employee ,
Oct 09, 2024 Oct 09, 2024

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Hello @MIranda21860049si3l and @Use Mon 

I'm checking with the team to see if this change in functionality is known.  I merged your posts to help track this more easily.

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New Here ,
Oct 09, 2024 Oct 09, 2024

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Nice! I look forward to hearing from you.

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Adobe Employee ,
Oct 09, 2024 Oct 09, 2024

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Converting this thread to a bug to acknowledge this issue and help with tracking.  The LR Web team will investigate

Status Acknowledged

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New Here ,
Oct 10, 2024 Oct 10, 2024

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After using a link for a gallery of photos it seems that only way you can download photos mobily is by pressing the download arrow instead of tapping and holding on to a photo. Is this a bug or a new update? It's very annoying for my work certain flow

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New Here ,
Oct 11, 2024 Oct 11, 2024

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Just went through the same problem. The option to hold to save is way more convient tbh 

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Adobe Employee ,
Oct 11, 2024 Oct 11, 2024

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This should be fixed now. You might see the photo warp a little bit before the download, but that shouldn't affect the result (and is something we'll follow up on). Thanks for reporting!

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Adobe Employee ,
Oct 14, 2024 Oct 14, 2024

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LATEST

Greetings, 

This should be fixed in last week's update. 

Rikk Flohr: Adobe Photography Org
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