Issue: Videos shot on iPhone 12 Pro Max with "HDR Video" ON cannot sync to LR Cloud and other synced devices with manually imported
Lightroom Version Number: LR CC 5.1 (Build 20211204-1710-0e71941) on macOS 12.1; LR v7.1.1 on iOS and iPadOS 15.3
OS Version Number: See above (macOS, iOS and iPadOS)
Steps to reproduce:
On an iPhone 12 Pro Max, go to Phone Settings -> Camera -> Record Video.
Ensure "HDR Video" option is ON
Shoot a video using the iPhone Camera app
Export the video on your MacBook Pro running macOS Monterey 12.1. The file is exported as an MOV file (type: ISO Media, Apple QuickTime movie, Apple QuickTime (.MOV/QT))
Open LR on your Macbook Pro. Create a new album. Manually import the recently exported MOV file into the album
Wait for LR to sync to the Cloud. Check and confirm that the status shows "Synced and Backed Up" with a checkmark next to it.
Open LR on your iPhone (or iPad) running the latest version of iOS. Confirm that the app says "Synced and Backed Up"
Browse to the recently created album to video the video.
Also open lightroom.adobe.com on any browser, login with your account, navigate to the newly created album and attempt to play the video just uploaded.
Expected result: You are able to view the video just fine and it plays without problems.
Actual result: There is a thumbnail instead with an exclamation inside a cloud image. Tapping on it shows an error "Cannot load video" with a red banner at the bottom. Screenshots attached.
Try the exact same steps after turning HDR Video OFF (Step 2 above). It works. Videos shot using older iPhones also work fine. This appears to be a problem with videos shot using iPhone 12 Pro Max (and possibly the newer iPhones) only when HDR Video mode is ON.
Greetings, Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue. Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store. If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. Note: App store availability can take several days for the update to appear and be available. ...
I've got a bit more information about this: if certain metadata gets stripped out of the HDR video file, it won't work correctly in the Lightroom ecosystem. Sounds like that's probably what's happened here - whatever it is that you're doing in step 4 is stripping out needed metadata. We plan to fix that in a future release, so that HDR video will still work correctly even when certain metadata is missing. In the meantime, you can avoid this problem by not doing whatever it is that you're doi...