Contact Adobe Customer Suppport. This is a community forum, and we cannot help very much in this instance.
The most likely cause will be a confusion in the system around the email address.
Note 1: there are multiple license plans available, I found the one offered to mobile users to be poorly defined/worded when I last looked. I therefore suggest contacting the Adobe customer service for clarity.
Note 2: historically Adobe has been very good about helping you switch to the correct plan and providing the correct credits for the transfer.