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7 day trial

New Here ,
Oct 03, 2022 Oct 03, 2022

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Hi. I have paid for Lightroom mobile for the year but currently in the middle of my 7 day trial. I tried to log on my laptop to edit on Lightroom and on day 2 of my 7 day trial it said it had ended. However even though it says that I still should have access as I paid for the year ?

is that saying I need to buy Lightroom not only for my mobile but paid again for my laptop too!?

 

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Enthusiast ,
Oct 03, 2022 Oct 03, 2022

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Contact Adobe Customer Suppport. This is a community forum, and we cannot help very much in this instance.

The most likely cause will be a confusion in the system around the email address.

 

Note 1: there are multiple license plans available, I found the one offered to mobile users to be poorly defined/worded when I last looked. I therefore suggest contacting the Adobe customer service for clarity.

 

Note 2: historically Adobe has been very good about helping you switch to the correct plan and providing the correct credits for the transfer.

 

Tim

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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Hi @Lauren26394416t87n 

Plans offered on mobile devices do not provide access for Lightroom on the desktop.  If you need Lightroom Classic or Desktop, you should cancel your mobile-only subscription and instead choose a plan that includes Mac/Windows apps as well.  Desktop plan options are described here: https://www.adobe.com/products/photoshop-lightroom/compare-plans.html 

 

Hope this helps!

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