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Active School Account not Renewing Properly

New Here ,
Mar 17, 2023 Mar 17, 2023

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I am a current second year student at college. I have multiple adobe apps in use via the school I go to. However when I go to lightroom, it says my subscription has ended and I have to re-new it.

Margaret289241397h2x_3-1679038520174.png

 

 

Margaret289241397h2x_0-1679038364268.png

 

 

 - I click the "renew" button and a message pops up saying it's renewed and "Lightroom is ready for you to use"

Margaret289241397h2x_1-1679038402524.png

 

- When I click "ok" it closes the window and lightroom still has a "edit is disabled as your subscription has ended." And asks me to hit the "renew button again."

 

I uninstalled lightroom and re-installed it

I logged out of my school account on adobe and re-logged in. 

None of these made it worked. But After Effects and Premire Pro are working just fine.

 

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Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

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Welcome to the Lightroom Community @Margaret289241397h2x. You have a subscription from an institute.


An IT team or Administrative body handles your Educational subscription. Please check with your institution's IT/administration to understand the entitlements available through their licensing agreement.


To understand more about this form of Licensing, please check here: https://helpx.adobe.com/lightroom-classic/kb/lightroom-mobile-available-education-memberships.html


Let me know if this helps.

Thanks!
Sameer K

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