Active School Account not Renewing Properly

Report · Mar 17, 2023

I am a current second year student at college. I have multiple adobe apps in use via the school I go to. However when I go to lightroom, it says my subscription has ended and I have to re-new it.

- I click the "renew" button and a message pops up saying it's renewed and "Lightroom is ready for you to use"

- When I click "ok" it closes the window and lightroom still has a "edit is disabled as your subscription has ended." And asks me to hit the "renew button again."

I uninstalled lightroom and re-installed it

I logged out of my school account on adobe and re-logged in.

None of these made it worked. But After Effects and Premire Pro are working just fine.

Report · Mar 20, 2023

Welcome to the Lightroom Community @Margaret289241397h2x. You have a subscription from an institute.

An IT team or Administrative body handles your Educational subscription. Please check with your institution's IT/administration to understand the entitlements available through their licensing agreement.

To understand more about this form of Licensing, please check here: https://helpx.adobe.com/lightroom-classic/kb/lightroom-mobile-available-education-memberships.html

Let me know if this helps.

Thanks!
Sameer K