• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Active School Account not Renewing Properly

New Here ,
Mar 17, 2023 Mar 17, 2023

Copy link to clipboard

Copied

I am a current second year student at college. I have multiple adobe apps in use via the school I go to. However when I go to lightroom, it says my subscription has ended and I have to re-new it.

Margaret289241397h2x_3-1679038520174.png

 

 

Margaret289241397h2x_0-1679038364268.png

 

 

 - I click the "renew" button and a message pops up saying it's renewed and "Lightroom is ready for you to use"

Margaret289241397h2x_1-1679038402524.png

 

- When I click "ok" it closes the window and lightroom still has a "edit is disabled as your subscription has ended." And asks me to hit the "renew button again."

 

I uninstalled lightroom and re-installed it

I logged out of my school account on adobe and re-logged in. 

None of these made it worked. But After Effects and Premire Pro are working just fine.

 

TOPICS
Windows

Views

122

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

Copy link to clipboard

Copied

LATEST

Welcome to the Lightroom Community @Margaret289241397h2x. You have a subscription from an institute.


An IT team or Administrative body handles your Educational subscription. Please check with your institution's IT/administration to understand the entitlements available through their licensing agreement.


To understand more about this form of Licensing, please check here: https://helpx.adobe.com/lightroom-classic/kb/lightroom-mobile-available-education-memberships.html


Let me know if this helps.

Thanks!
Sameer K

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines