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adobe crash

New Here ,
Jun 21, 2020 Jun 21, 2020

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hello there, every time i start up adobe  lightroom crashes with this report: 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom" applicationVersion="3.3" build="20200611-1039-7df19f1" source="Windows-Client">
<time year="2020" month="6" day="21" hour="15" minute="51" second="14" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="75e1e648-7ff5-4c76-9cbd-b3580f2b36f8"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="20150" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="8042" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC09A7BB4A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC09A7BB4A" symbolname="DMLCreateDevice1"/>
<stackStatement index="1" address="0x00007FFBF00B8D0F" symbolname="DllGetActivationFactory"/>
<stackStatement index="2" address="0x00007FFBF00BC460" symbolname="DllGetActivationFactory"/>
<stackStatement index="3" address="0x00007FFBF00BC0E1" symbolname="DllGetActivationFactory"/>
<stackStatement index="4" address="0x00007FFBF00B48D8" symbolname="DllGetActivationFactory"/>
<stackStatement index="5" address="0x00007FFBF00A2F4C" symbolname="DllGetActivationFactory"/>
<stackStatement index="6" address="0x00007FFBF009D572" symbolname="DllGetActivationFactory"/>
<stackStatement index="7" address="0x00007FFBF009D3E3" symbolname="DllGetActivationFactory"/>
<stackStatement index="8" address="0x00007FFBF006E8C4" symbolname="DllGetActivationFactory"/>
<stackStatement index="9" address="0x00007FFBEFFE9344" symbolname="DllGetActivationFactory"/>
<stackStatement index="10" address="0x00007FFBF00F78DE" symbolname="DllGetActivationFactory"/>
<stackStatement index="11" address="0x00007FFBF00F5A02" symbolname="DllGetActivationFactory"/>
<stackStatement index="12" address="0x00007FFBF00F5C4F" symbolname="DllGetActivationFactory"/>
<stackStatement index="13" address="0x00007FFBF00F500D" symbolname="DllGetActivationFactory"/>
<stackStatement index="14" address="0x00007FFBEFFFCB94" symbolname="DllGetActivationFactory"/>
<stackStatement index="15" address="0x00007FFBF00C9BCA" symbolname="DllGetActivationFactory"/>
<stackStatement index="16" address="0x00007FFBEFF5DD51" symbolname="DllGetActivationFactory"/>
<stackStatement index="17" address="0x00007FFBEFF5D5CD" symbolname="DllGetActivationFactory"/>
<stackStatement index="18" address="0x00007FFBEFF5D4E6" symbolname="DllGetActivationFactory"/>
<stackStatement index="19" address="0x00007FFBEFFA9CBC" symbolname="DllGetActivationFactory"/>
<stackStatement index="20" address="0x00007FFC3FF02BB5" symbolname="unknown"/>
<stackStatement index="21" address="0x00007FFC3FF02AB2" symbolname="unknown"/>
<stackStatement index="22" address="0x00007FFC3FF03C69" symbolname="WML_CreateSession"/>
<stackStatement index="23" address="0x00007FFBD76A528E" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="24" address="0x00007FFBD76A3882" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="25" address="0x00007FFBD76A35C9" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="26" address="0x00007FFBD76A6159" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="27" address="0x00007FFBD76A5FEE" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="28" address="0x00007FFBD76A2B3A" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="29" address="0x00007FFBD7346204" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="30" address="0x00007FFBD6F5DC40" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="31" address="0x00007FFBD7B224BB" symbolname="private_load_Utilities"/>
<stackStatement index="32" address="0x00007FFBD7B21692" symbolname="private_load_Utilities"/>
<stackStatement index="33" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="34" address="0x00007FFC24D6C2B6" symbolname="luaopen_table"/>
<stackStatement index="35" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="36" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="37" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="38" address="0x00007FFC24D336A6" symbolname="lua_pcall"/>
<stackStatement index="39" address="0x00007FFC1AB23CC2" symbolname="AgEnvironment_getToolkitEnvironment"/>
<stackStatement index="40" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="41" address="0x00007FFC24D6C30D" symbolname="luaopen_table"/>
<stackStatement index="42" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="43" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="44" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="45" address="0x00007FFC24D3872C" symbolname="luaopen_base"/>
<stackStatement index="46" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="47" address="0x00007FFC24D6C2B6" symbolname="luaopen_table"/>
<stackStatement index="48" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="49" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="50" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="51" address="0x00007FFC24D336A6" symbolname="lua_pcall"/>
<stackStatement index="52" address="0x00007FFC1AB23CC2" symbolname="AgEnvironment_getToolkitEnvironment"/>
<stackStatement index="53" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="54" address="0x00007FFC24D6C2B6" symbolname="luaopen_table"/>
<stackStatement index="55" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="56" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="57" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="58" address="0x00007FFC24D336A6" symbolname="lua_pcall"/>
<stackStatement index="59" address="0x00007FFC1AB23CC2" symbolname="AgEnvironment_getToolkitEnvironment"/>
<stackStatement index="60" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="61" address="0x00007FFC24D6C30D" symbolname="luaopen_table"/>
<stackStatement index="62" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="63" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="64" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="65" address="0x00007FFC24D3872C" symbolname="luaopen_base"/>
<stackStatement index="66" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="67" address="0x00007FFC24D6C2B6" symbolname="luaopen_table"/>
<stackStatement index="68" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="69" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="70" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="71" address="0x00007FFC24D336A6" symbolname="lua_pcall"/>
<stackStatement index="72" address="0x00007FFC1AB23CC2" symbolname="AgEnvironment_getToolkitEnvironment"/>
<stackStatement index="73" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="74" address="0x00007FFC24D6C2B6" symbolname="luaopen_table"/>
<stackStatement index="75" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="76" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="77" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="78" address="0x00007FFC24D336A6" symbolname="lua_pcall"/>
<stackStatement index="79" address="0x00007FF610D30B1F" symbolname="AgLightroomApp_getBuildDate_L"/>
<stackStatement index="80" address="0x00007FF610D2EF7F" symbolname="GetAppInstance"/>
<stackStatement index="81" address="0x00007FFBF324BF44" symbolname="unknown"/>
<stackStatement index="82" address="0x00007FF610BE03A2" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="83" address="0x00007FFC50518F4E" symbolname="BaseThreadInitThunk"/>
<stackStatement index="84" address="0x00007FFC517442DB" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000CD1DFFAFF8"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x000002B46F6279A0"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x000002B46F6279A0"/>
<register name="RDI" value="0x0000000000000001"/>
<register name="RSP" value="0x000000CD1DFFAFC0"/>
<register name="RBP" value="0x0000000000000001"/>
<register name="RIP" value="0x00007FFC09A7BB4A"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<binaryImage start="0x00007FFC4ECD0000" end="0x00007FFC4ED31000" path="wintrust.dll"/>
<binaryImage start="0x00007FFC51690000" end="0x00007FFC516AF000" path="imagehlp.dll"/>
<binaryImage start="0x00007FFBD32F0000" end="0x00007FFBD5AC4000" path="nvwgf2umx.dll"/>
<binaryImage start="0x00007FFC3AAF0000" end="0x00007FFC3AB18000" path="winmm.dll"/>
<binaryImage start="0x00007FFC4E230000" end="0x00007FFC4E27B000" path="powrprof.dll"/>
<binaryImage start="0x00007FFC4E0F0000" end="0x00007FFC4E103000" path="umpdc.dll"/>
<binaryImage start="0x00007FFC44770000" end="0x00007FFC4479C000" path="D3DSCache.dll"/>
<binaryImage start="0x00007FFC4E540000" end="0x00007FFC4E56D000" path="userenv.dll"/>
<binaryImage start="0x00007FFC49BC0000" end="0x00007FFC49E06000" path="twinapi.appcore.dll"/>
<binaryImage start="0x00007FFBD1FA0000" end="0x00007FFBD32E5000" path="igd12umd64.dll"/>
<binaryImage start="0x00007FFC44D10000" end="0x00007FFC46CD5000" path="igc64.dll"/>
<binaryImage start="0x00007FFC46F60000" end="0x00007FFC4707A000" path="igdgmm64.dll"/>
<binaryImage start="0x00007FFBCE500000" end="0x00007FFBD1F9B000" path="igd12dxva64.dll"/>
<binaryImage start="0x00007FFC3ECF0000" end="0x00007FFC3ED11000" path="igdinfo64.dll"/>
<binaryImage start="0x00007FFC4A720000" end="0x00007FFC4A9CC000" path="d3d11.dll"/>
<binaryImage start="0x00007FFC3FF00000" end="0x00007FFC3FF14000" path="cr_sdk_temp_00413998.tmp"/>
<binaryImage start="0x00007FFC48E70000" end="0x00007FFC48FD0000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFBEFEE0000" end="0x00007FFBF0461000" path="Windows.AI.MachineLearning.dll"/>
<binaryImage start="0x00007FFC099F0000" end="0x00007FFC09BA7000" path="directml.dll"/>
<binaryImage start="0x00007FFC46ED0000" end="0x00007FFC46EFA000" path="cabinet.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
</crash>

</crashreport>

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New Here ,
Jun 21, 2020 Jun 21, 2020

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Same thing on my machine, I noticed we're running the same Windows build, so adding the relevant part of the crashlog to this thread.  20150 seems like the "Fast" track on the Windows Insider program.

 

Running the most recent version of Graphics Drivers for the Intel UHD 620.

Downgrading Lightroom to earlier versions doesn't fix the issue.

 

 

<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom" applicationVersion="3.3" build="20200611-1039-7df19f1" source="Windows-Client">
<time year="2020" month="6" day="22" hour="8" minute="40" second="47" timeoffset="540" timezone="Tokyo Standard Time"/>
<user guid="c0061c53-ffff-ffff-ffff-fffffffff116"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="20150" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16131" machine="Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="1896 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD61C2BB4A">

 

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New Here ,
Jun 22, 2020 Jun 22, 2020

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I'm getting the same errors. Photoshop and premier are working fine just lightroom and Lightroom Classic.

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New Here ,
Jun 24, 2020 Jun 24, 2020

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Same, 

Windows Insider 20150, 

Update display driver/ reset performance, Same.

Z370N-WIFI, (and onboard BT driver fail too)

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Community Beginner ,
Jun 24, 2020 Jun 24, 2020

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Same,

Windows Insider 20150,

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New Here ,
Jun 28, 2020 Jun 28, 2020

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Windows reinstall : Same

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New Here ,
Jun 26, 2020 Jun 26, 2020

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Same thing here. I have posted the issue on the Insider Feedback page and linked to this page ...

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New Here ,
Jul 02, 2020 Jul 02, 2020

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LATEST

Quick Update:

With the latest Windows Insider (Build 20161) Lightroom 3.3 is working for me again.

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