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Adobe Lightroom keeps crashing after launch.

New Here ,
Nov 15, 2021 Nov 15, 2021

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Hello, 

Got a full subscription. Adobe Lightroom crashes on the desktop without a notice right after the app is opened.

The problem has been preserving for almost a month. Reinstalling doesn't work. No problems with hardware. Windows 11. Other apps work well.

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Hi Rikk,

 

There were no any crash dialogs, just dissapearing of the program. Adobe Lightroom desktop version works just perfectly fine.

 

Kind regards,

Maksim

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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I am confused by your answer. You've posted in the Lightroom Ecosystem forum and now say that it is working fine. Are you perhaps talking about Lightroom Classic?

 

Please go to Help>System Info… and get us the exact installed version number of your software that is crashing. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 16, 2021 Nov 16, 2021

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LATEST

Let me explain from the blank sheet.

 

There are two versions of Adobe Lightroom: 1. Lightroom Cloud 2. Lightroom  Classic (desktop version, here's the misunderstanding I guess). Lightroom  Classic works perfect along with the other apps that I have in the Creative Cloud. Lightroom cloud-based version is constantly crashes on desktop without any messages - literally dissapears. It has been happening almost for a month, so I'm forced ro use Classic version.

 

I've got the latest versions of Lightroom Cloud (5.0) and Lightroom Classic (11.0.1). If you need logs I will gladly provide it, just guide me where I can find 'em.

 

Thank you.

 

System specs:

MB: MSI MEG Z390 ACE
PROC: Intel Core i9-9900K
GPU: nVidia GeForce RTX3080 ti EVGA ULTRA GAMING
RAM: G.Skill Trident F4000-C19-8GTZKK
SSD: 2Tb SSD WD Black SN750
WIN11 LATEST

 

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