Adobe Lightroom - missing support

[Micke34456880thpk]

Hi

The subscribtion of Adobe Lightroom, does it include any support? I pay a monthly cost for a service. But I can't find any support for the product.

Any ideas?

// Mike

[Bill Sprague]

This user forum often provides efficient support.  Adobe's preferred "tech support" is through an online chat system here:  https://helpx.adobe.com/contact.html?rghtup=autoOpen 

This appears newer:  https://helpx.adobe.com/support.html#/top_products 

I don't think telephone support is as efficient as the above suggestions but it is available:  https://helpx.adobe.com/contact/phone.html 

[Carter344331135gb2]

I've tried the online chat, everyone has left the conversation when I tell them the issue I'm having.

lol

[Bill Sprague]

What is the issue?

[Carter344331135gb2 · Accepted solution]

Morning, this is the chat that I posted the other day and the same one that support keeps leaving the conversation for, I think I'm up to 8 agents now that have left the conversation.  Thank You, for responding, Bill.

Afternoon, this just started a couple of days ago.  I use my iPad quite a bit for editing the simple photos for the parents on the team.  I've run into an issue when I edit a photo in Photoshop Express then "save to device" it becomes super grainy in Lightroom.  It has never done this until a couple of day ago.  I've updated all the Adobe apps I have along with doing an update on the iPad.  I've restarted the iPad, I feel like I've done all I can think about.  

Any ideas?

[Carter344331135gb2]

Hey Bill,

What does that all mean?  The part where you marked it correct and upvoted it?

I'm new to this.

[Bill Sprague]

I didn't mark it or upvote it.  Someone else did and I don't know what it means.   

I wish I had an iPad so that I could test your workflow.  Without one, I don't know what you should try.   My guess is that I would use Lightroom to do all the editing and skip Photoshop Express. 

[Carter344331135gb2]

Gotcha. I use the Photoshop Express to add layers then I use Lightroom to
clean-up any mess I might have. I appreciate your help. The Adobe “help”
agents were pretty disappointing. This all worked just fine last week and
for the past several months.

[Bill Sprague]

I don't know if I can help without an iPad, but would you post some samples?

[Carter344331135gb2]

I’ve zoomed in but this is the issue.

[Carter344331135gb2 · Accepted solution]