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Adobe Lightroom Mobile Premium

New Here ,
Sep 12, 2021 Sep 12, 2021

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Android, Sony Xperia 1 III,

 

Subscribed to the monthly premium version of Lightroom. It worked fine for the first 2 days, now it wont let me use said premium features anymore.

 

Restoring the purchase will say "Purchase restored" and leave me in an everlasting loading screen..(I've been waiting for over 40 minutes yesterday on a very fast, reliable connection) I logged out and back into my account, delinked my Google account from my device and logged back in, did every step in the adopt help advicer to restore your purchase and nothing worked. 

 

Hopefully I can get some help here. 🙂

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Adobe Community Professional ,
Sep 12, 2021 Sep 12, 2021

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This latest version of the support forum (updated about 2 weeks ago) no longer has a forum for mobile devices

 

I do know that nobody in a public forum is going to be able to help with a subscription problem

 

You MAY get help at chat

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Sep 12, 2021 Sep 12, 2021

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How so? The Lightroom Application leads me directly into this forum when I'm clicking on the support tap. There is also the option to choose Android as topic which would primary be a mobile device.

 

How do I know this copy and paste message/link is not a trap?

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Adobe Community Professional ,
Sep 12, 2021 Sep 12, 2021

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>How do I know this copy and paste message/link is not a trap?

 

You just made me laugh

 

1 - the 'autoopen' link goes to Adobe help

2 - hover your mouse over my name... do you see that I have posted over 83 thousand time?

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Well, glad I made you laugh friend. Let's hope that they can help me. Thanks for your help. 🥴

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