Adobe Lightroom Subscription Expired

[ix_and]

Hello my Lightroom mobile subscription tells its expired tried update renew / restore purchased from Lr Mobile apps always error, I already re update the subscription and its active.

Already try log in log out instal reinstal but it still same, can you help me

tanx

[greule]

Could you try a "Restore Purchases" via the Lr Mobile settings, which can be triggered via the top right 3-dot menu in albums view and when you then tab on the first account-entry.
If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.
Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials.

Hope this helps.  Guido/ Lr Mobile QE

[ix_and]

already try it just show like that and just circling arround. Already try to uninstall, install, sign out sign in. And already try using new account it works fine, but i need to use the old account.

tanx

[greule]

Do you still have the issue. When I look at the server-side all looks good now. Just checked with the adobe-id you are using for this forum - Guido/ Lr Mobile QE

[Akash Sharma]

Moved to Lightroom mobile community.