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Adobe Lightroom won't let me restore purchase

New Here ,
Nov 23, 2022 Nov 23, 2022

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I have an Adobe Lightroom subscription that I created on my desktop computer, but I want to start using the app on my Surface tablet as well. I just downloaded it but I cannot get past the load screen. I try to click on "restore my purchase" because I have a subscription already, but this annoying pop-up keeps appearing saying "cannot restore without a purchase." This is very irritating because I don't want to buy ANOTHER subscription just to access this app on a different device. These nonsensical paywalls are getting out of hand. Is there anything I can do to access Lightroom on two devices? Or can I only use it on one?

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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try logging out of creative cloud desktop app and then log back in

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