• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

AI Denoise Stopped Working

Community Beginner ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard


AI Denoise suddenly stopped working: "Denoise is currently not compatible with this photo format" This error hapens with .NEF photos from a Nikon D7100 and .DNG photos from a Mavic Mini Pro 3.  This function WORKED on these file types prior to updating my Mac OS. Problem seems to be related to Lightroom not recognizing my GPU, which used to work and is supported (supports Metal 3, 8gb):

iMac Retina 5K, 27in 2020

3.8 GHz 8-Core Intel Core i7

AMD Radeon Pro 5500 XT 8 GB

40 GB 2133 MHz DDR4

Mac OS Sonoma 14.1.1 (23B81)


AMD Radeon Pro 5500 XT:


  Chipset Model: AMD Radeon Pro 5500 XT

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x16

  VRAM (Total): 8 GB

  Vendor: AMD (0x1002)

  Device ID: 0x7340

  Revision ID: 0x0041

  ROM Revision: 113-D3220I-231

  VBIOS Version: 113-D322A1XT-012

  Option ROM Version: 113-D322A1XT-012

  EFI Driver Version: 01.01.231

  Metal Support: Metal 3



  Display Type: Built-In Retina LCD

  Resolution: Retina 5K (5120 x 2880)

  Framebuffer Depth: 30-Bit Color (ARGB2101010)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: No

  Connection Type: Internal


Lightroom Classic version: 13.0.1 [ 202310121438-d2af310c ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 14
Version: 14.1.1 [23B81]
Application architecture: x64
Logical processor count: 16
Processor speed: 3.8GHz
SqLite Version: 3.36.0
Built-in memory: 40,960.0 MB
Real memory available to Lightroom: 40,960.0 MB
Real memory used by Lightroom: 4,199.2 MB (10.2%)
Virtual memory used by Lightroom: 47,521.7 MB
Memory cache size: 325.0MB
Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 588MB / 20479MB (2%)
Camera Raw real memory: 590MB / 40960MB (1%)
Standard Preview Size: 5120 pixels
Displays: 1) 5120x2880

Graphics Processor Info:

Init State: GPU Unsupported
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Volumes/G-DRIVE/Photography/Lightroom/Lightroom Catalog-2-2-v13.lrcat
Settings Folder: /Users/bryce_hanna/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Aurora HDR 2019
4) Aurora HDR Pro
5) Flickr
6) Nikon Tether Plugin

Config.lua flags: None







Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation