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AI denoise - unsupported photo

New Here ,
May 09, 2023 May 09, 2023

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I am having issues with AI denoise with my laptop.  It will denoise Sony ARW images on an old very slow laptop (70 mins) but when I try it on my newer laptop with it states "The selected photo is not supported by this feature".  It states it will process in 5 mins but then gets the error.

 

GPU is DirectX NVIDIA GeForece 940MX (30.0.15.1169) 2GB

Intel HD Graphics 620 

Core i7 7th gen chip

16gb RAM

 

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Adobe Employee ,
May 09, 2023 May 09, 2023

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Hey @Stodge_PJ. Welcome to the Lightroom Community. I'll help you figure this out.

 

We generally recommend a GPU with more than 2000 ops/sec. The Intel Graphics 620 & Nvidia GeForce 940MX scores are just 431 & 877. Check here to learn more: https://www.videocardbenchmark.net/directCompute.html

 

While the VRAM component may meet the requirements, graphically demanding features may not be as smooth.

 

We hope this helps. Thanks!
Sameer K

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