All my photos were wiped after subscription to Lightroom

Report · Jun 27, 2024

Hi! I wanted to sync between my Android phone and iPad, so I subscribed on both devices and as a result everything got wiped from the Android phone where I made photos previously. Since this happened all the photos I take on the phone will disappear in a few minutes. Can you please help? I paid for the service (twice actually) which in turn rendered the application useless.

Report · Jun 27, 2024

Hi, sorry for the confusion.

First of all, you don't need two accounts to access your pictures on both devices. You just have to sign in on both devices with the same Adobe ID.

The ID you use on this forum has an account you purchased from the Apple store yesterday. It likely has no, or very few images. You should probably contact Adobe Customer Care.
They should be able to sort it out.
Go to this link and click the chat bubble in the lower right.
Type "agent" for quicker service.

https://helpx.adobe.com/contact.html

…or call the number for your language and region on this page:
https://helpx.adobe.com/contact/phone.html