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All presets gone from Lightroom mobile after getting a new phone

New Here ,
Jun 16, 2021 Jun 16, 2021

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plz help😭 i got a new phone today and downloaded and logged into my lightroom app and all of the presets i made are all gone! idk what to do but i am so sad. i tried to look in the library section but there is nothing there for user presets 

 

 

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How to, Mobile, Presets or profiles

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correct answers 1 Correct answer

Adobe Employee , Jun 17, 2021 Jun 17, 2021
Hi, We're sorry about the trouble with Lightroom mobile. Would you mind telling us if you are using Lightroom mobile through a subscription or are you using the free version of the app? If you are using the free version of Lightroom mobile, the images & presets are saved locally on the device & not synced to the cloud storage or across devices. In this case, you would need to export the presets from the previous device & import them to the new one. If you are using the app through a subcri...

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Hi,

 

We're sorry about the trouble with Lightroom mobile. Would you mind telling us if you are using Lightroom mobile through a subscription or are you using the free version of the app?

 

If you are using the free version of Lightroom mobile, the images & presets are saved locally on the device & not synced to the cloud storage or across devices. In this case, you would need to export the presets from the previous device & import them to the new one.

 

If you are using the app through a subcription, please go to Lightroom.adobe.com & select an image to edit it. Then check under Presets to see if you are able to see the presets there. Also, you can check out: https://feedback.photoshop.com/conversations/lightroom-mobile/lightroom-mobile-new-update-presets-go...

You might be experiencing this due to a recent change.

 

Regards,

Nikunj

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