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App Crashes multiple times after New Update installation

Jan 18, 2023 Jan 18, 2023

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Screenshot_20230118-220539_Lightroom.jpg

 Hi there, this is a screenshot and screen recording on my end of what happens when I go in to retouch my photos..a loading sign pops up and or closes out completely. It seems as if the app is overworking to get up and as a result overheating my phone-resulting in the closure of the app. 

 

I did receive a notification where it said that a bug may be in the app and that I would have to wait on the developer to fix the issue- please let me know if there is another app that is equivalent for use for the while being as it is a huge part of my work flow. Thank you

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Android , Cross-app workflows

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correct answers 1 Correct answer

Adobe Employee , Jan 20, 2023 Jan 20, 2023

Thanks for sharing the details. We've released Lightroom 8.1.2 for Android very recently.

Please wait for the update & let me know if the issue exists: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lightroom-mobile-8-1-1-ios-amp-8-1-2-android-are-now-available/td-p/13503757

 

Thanks!

Sameer K

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Thanks for sharing the details. I'll need more info to help you figure this out. What version of OneUi, Android & Lightroom are you working on? Is this Lightroom 8.1.1 or 8.1.2 that you're working on? 

 

Try keeping the device in Flight Mode & without internet when you launch Lightroom.

Log on to Lightroom Web & check for all the images that have synced & uploaded to the cloud. Once you're sure everything is backed up to the cloud, try reinstalling Lightroom & let me know how it goes.

 

Thanks!
Sameer K

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Jan 20, 2023 Jan 20, 2023

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Hi Sameer, 

 

Thank you for getting back to me- the One Ui version I am using is 4.1, Android version 12/ Galaxy S10, and Lightroom update 8.1.1- Thank you. 

 

I will go ahead and take a look at Lightroom Web and to be sure everything is on the cloud. 

 

Thanks again

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Adobe Employee ,
Jan 20, 2023 Jan 20, 2023

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Thanks for sharing the details. We've released Lightroom 8.1.2 for Android very recently.

Please wait for the update & let me know if the issue exists: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lightroom-mobile-8-1-1-io...

 

Thanks!

Sameer K

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Jan 20, 2023 Jan 20, 2023

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Ahh!! You guys are exceptional and have such quick turnaround- Thanks so much! 

 

I have just updated my Lightroom to 8.1.2, and so far it has been seamless. 

 

Thanks again for all of your help!  #Lightroomforever 

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