Copy link to clipboard
Copied
So installed the latest update for Lightroom on the Moblie and now it keeps on crashing and closing down, I've tried uninstalling and reinstalling, resetting my phone, everything, and nothing has fixed it.
This is my main way of editing and would love for this issue to be fixed soon.
Copy link to clipboard
Copied
I'll need more info about this to help you figure this out. What version of android & Lightroom mobile are you working on?
We've released Lightroom mobile 8.2 recently. Check this: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lightroom-6-2-amp-lightro... Please confirm if you're on the latest version of Lightroom.
As a test, wait for Lightroom to complete any pending sync activity at launch & then use Lightroom.
Or, keep the device in Flight Mode & try using Lightroom.
Let me know how it goes. Thanks!
Sameer K
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Open Lightroom in Flight mode & please send me the Diagnostic logs.
1 - Click on the menu button (three lines) > tap & hold the grey LR icon at the top.
2 - Click on Send Feedback > 'Generating logs, please wait to finish > send this to me via email
at - Sameerk@adobe.com
Subject: Add your Adobe ID & device name here.
Thanks!
Sameer K