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App keeps closing down on Moblie

New Here ,
Feb 13, 2023 Feb 13, 2023

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So installed the latest update for Lightroom on the Moblie and now it keeps on crashing and closing down, I've tried uninstalling and reinstalling, resetting my phone, everything, and nothing has fixed it.

This is my main way of editing and would love for this issue to be fixed soon.

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Adobe Employee ,
Feb 14, 2023 Feb 14, 2023

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 I'll need more info about this to help you figure this out. What version of android & Lightroom mobile are you working on?

 

We've released Lightroom mobile 8.2 recently. Check this: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lightroom-6-2-amp-lightro... Please confirm if you're on the latest version of Lightroom.

As a test, wait for Lightroom to complete any pending sync activity at launch & then use Lightroom.

Or, keep the device in Flight Mode & try using Lightroom.

Let me know how it goes. Thanks!

Sameer K

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New Here ,
Feb 14, 2023 Feb 14, 2023

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Hello,

I am working on the latest update on the Mobile LR on Android. It was
working fine before the update but hasn't been since.

I've tried waiting for everything to sync before trying to view pictures
but it will still close down. While going on Flightmode does help, I'd
rather not have to do this everytime I want to view and edit my pictures.

Sophie Laming.

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Adobe Employee ,
Feb 14, 2023 Feb 14, 2023

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Open Lightroom in Flight mode & please send me the Diagnostic logs.

1 - Click on the menu button (three lines) > tap & hold the grey LR icon at the top.
2 - Click on Send Feedback > 'Generating logs, please wait to finish > send this to me via email
at - Sameerk@adobe.com
Subject: Add your Adobe ID & device name here.

Thanks!
Sameer K

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