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Apple ID problem

New Here ,
Feb 16, 2022 Feb 16, 2022

Hi everyone, 

I have just payed for my subscription for lightroom on my Mac and when I open the app to use it, it's coming up with "this subscription has already been purchased from Mac App Store with different Adobe ID". When I press already have an account restore your purchase. Can someone please help I have tried deleting the app, logging out, checking my Apple ID. I have no clue how to fix it!! 

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New Here ,
Apr 20, 2024 Apr 20, 2024

I have been having the same issue, any tips on how to resolve?

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Community Expert ,
Apr 20, 2024 Apr 20, 2024

@Tyler36865937e5n9  What are your issues exactly? And what, and with who, is your subscription?

You may need to contact Adobe Support if your subscription is with Adobe.

P: Subscriptions from Mobile App Stores don't work... - Adobe Community - 13120229

 

Contact adobe support for a chat window by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards. My System: Windows-11, Lightroom-Classic 14.4, Photoshop 26.8, ACR 17.4, Lightroom 8.4, Lr-iOS 10.4.0, Bridge 15.1.0 .
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New Here ,
Apr 21, 2024 Apr 21, 2024
  • My subscription is for Adobe Lightroom on my macboom
  • Signed in using my Apple ID and paid for subscription using Apple Pay
  • However when I go to login I will get the same message "this subscription has already been purchased from Mac App Store with different Adobe ID"
  • have tried signing into Adobe with multiple different accounts but none of which have the subscription attached?
  • money has also been withdrawn from my account 
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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024
LATEST
  • Your paid subscription is under a Gmail account.
Rikk Flohr: Adobe Photography Org
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