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Broken Sync on the same file across computers

Enthusiast ,
Nov 28, 2021 Nov 28, 2021

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I am now getting a somewhet repeatable sync error. In the log I see the following message:

document id sync status subtype filename deleted

9569a5ebc8e142fcb3e8e0d30908ca9fNeedsMetadataUploadedstack_7R41853.ARWfalse

 

This file has existed for a while, and was also an issue on my laptop; and now exists on my desktop. To solve on my laptop, I deleted the local library since I had nothing pending on there.

I am about to start doing to some work on my desktop, and before I blow away the local database, wanted ot see if Adobe developers wanted any information.

 

Tim

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correct answers 1 Correct answer

Adobe Employee , Nov 29, 2021 Nov 29, 2021

It was an old bug that is fixed (so it no longer occurs). Unfortunately, it only fixed things going forward and there are occasional remnants left behind. I suspect that was what this was. 

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Enthusiast ,
Nov 29, 2021 Nov 29, 2021

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I forgot to mention. The cloud icon on the top right popup shows a single file sync pending. When click the view file(s) link in the popup, you get the the "black hole" result (nothing found).

 

Tim

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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@Timothy.Spear  Is that particular image part of a stack? If so, if you unstack and stack the image does it clear the error?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Enthusiast ,
Nov 29, 2021 Nov 29, 2021

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@Rikk Flohr: Photography 

 

Yes it does. Interesting; sounds like this is a known error state.

Any ideas on how I caused it?

 

Tim

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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It was an old bug that is fixed (so it no longer occurs). Unfortunately, it only fixed things going forward and there are occasional remnants left behind. I suspect that was what this was. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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