Camera not launching in one plus

[Balasubramani32337808jybl]

Dear team,

I'm using one plus 11r with Android 13 and light room app version 8.5.2.

When I try to launch camera from the app, it doesn't open. It shows black screen with camera icon on it. And i have tried the following:

1. Clear the cache and data

2. Verified the camera permission.

3. Restarted the phone.

After all of this, same issue.

[Sameer K]

Hey, @Balasubramani32337808jybl. I've tried this on a OnePlus 11 & 11R, and both worked normally

You've tried some troubleshooting steps. Try this:
1 - Set up a guest user account in your device settings.

2 - Install Lightroom in the new guest account & check how it goes.

If this still does not work, please record your screen & share the video with us. Thanks!

Sameer K

[Balasubramani32337808jybl]

Hi sameer,

I have tried it, not working, Even reinstallation also.

Please find the attachment.

[Sameer K]

Hey! Please send the Diagnostic logs for Lightroom.

1 - Click on the menu button (three lines) > tap & hold the grey LR icon at the top.
2 - Click on Send Feedback > 'Generating logs, please wait to finish > send this to me via email
at - Sameerk@adobe.com 
Include your Adobe ID & device name in the subject line for the email.

Thanks!
Sameer K

[Balasubramani32337808jybl]

Log shared via a mail