I'm using one plus 11r with Android 13 and light room app version 8.5.2.
When I try to launch camera from the app, it doesn't open. It shows black screen with camera icon on it. And i have tried the following:
1. Clear the cache and data
2. Verified the camera permission.
3. Restarted the phone.
After all of this, same issue.
Hey, @Balasubramani32337808jybl. I've tried this on a OnePlus 11 & 11R, and both worked normally
You've tried some troubleshooting steps. Try this:
1 - Set up a guest user account in your device settings.
2 - Install Lightroom in the new guest account & check how it goes.
If this still does not work, please record your screen & share the video with us. Thanks!
Hey! Please send the Diagnostic logs for Lightroom.
1 - Click on the menu button (three lines) > tap & hold the grey LR icon at the top.
2 - Click on Send Feedback > 'Generating logs, please wait to finish > send this to me via email
at - Sameerk@adobe.com
Include your Adobe ID & device name in the subject line for the email.
Log shared via a mail