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Can’t access my subscription on new phone

New Here ,
Sep 03, 2021 Sep 03, 2021

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I recently got a new phone and logged back in to my Lightroom but it’s saying my subscription has ended. I went to my subscriptions through my iPhone to check it and it’s still active for another month before it renews annually. How can I fix this so I can use the premium features that I pay for?

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iOS: iPhone

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Adobe Community Professional ,
Sep 04, 2021 Sep 04, 2021

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Is this the Premium subscription? Normally with in-app purchases you should have an option to tap 'Restore Purchases' on the app on the new phone. At least that is how it works with most iOS apps.

 

-- Johan W. Elzenga

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Adobe Employee ,
Sep 06, 2021 Sep 06, 2021

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Hello @Heaven Ott 

Checking against the Adobe ID you used to post on the forums, I see a a monthly subscription to Lightroom that was both started and ended in Sept of 2019.  If your old device still shows an active subscription, I believe it must have been with a different Lightroom account.  I recommend trying to sign into Lightroom with other email addresses or social services you might have used for the subscription that is still active.

 

If you need additional help, please contact Adobe Support directly.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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