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Can't Add photos to PC Version

New Here ,
Jun 04, 2023 Jun 04, 2023

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I cannot see or add any photos to Lightroom on my PC (v 6.3.1), making the app unusable. 

 

I have an active Photography Plan, and other Creative Cloud apps (like Lightroom CC and Photoshop) work fine on the same device.

 

Additionally, I can use Lightroom on my mobile device and Mac Laptop, or from lightroom.adobe.com. It just refuses to work in the PC app. I've tried uninstalling and reinstalling with no success.

 

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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Can we have a screenshot of the full Lightroom window?

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New Here ,
Jun 05, 2023 Jun 05, 2023

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Here's a screenshot of the full winodw. It's just empty, I can't get it to load any of the pictures or albums I already have in the cloud. 

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New Here ,
Jun 05, 2023 Jun 05, 2023

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It seems it can't connect to cloud services for some reason. Which is confusing because my Lightroom CC app on the same machine has no problem syncing, and the Discover tab within Lightroom works, and clearly shows that I'm signed into my Adobe acccount

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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Have you tried closing all your Lightroom apps, then log out from your Creative Cloud desktop app. Reboot, then sign back in again to the Creative Cloud app, then try Lightroom again.

 

BTW, there's no longer any app called Lightroom CC....there's just Lightroom (images stored in the cloud) and Lightroom Classic (images stored locally on your desktop system).

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New Here ,
Jun 05, 2023 Jun 05, 2023

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Oh yes sorry! To clarify, I cannot load photos at all in Lightroom. Lightroom Classic works fine for me, and I can sync specific folders in Lightroom Classic to the cloud from this machine. 

 

Closing, rebooting, sign-out, and sign-in did not resolve the issue

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