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I opened lightroom today to find all of my photos are gone! They were all there a couple weeks ago but now it's as if I just got the app! I have no idea why this could have possibly happened, does anyone have any ideas how/if i can fix this and get my photos back??
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Hi,
We are sorry about the missing images and presets from Lightroom mobile.
Which version of Lightroom Mobile and Android are you using? Are you using the app through a subscription, or were you using a free trial? If you have a subscription, please go to lightroom.adobe.com to check if you can find the images there. Also, please ensure you are signed in to the app using the correct email ID.
Did you recently update or re-install the application? Don't you see any images in Lightroom now?
If you are using the free version of Lightroom mobile, please try restarting the mobile phone to check if that helps.
You can try connecting your phone to the computer and navigating to the Lightroom folder on the internal storage to check if you can locate any images. You can also check the com.adobe.lrmobile folder in the internal storage of the phone > Android > data > com.adobe.lrmobile > files and check if you can locate the images there.
We're here to help. Just need some more info.
Thanks.
Ranjisha
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Can you please share your Adobe ID associated with your registered email as a DM to check the subscription status of the plan?
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Hie, i too recently encountered the same issue, my account is does not have subscription to it, was just using the app as it is from playstore but just now when i open it, it appears as if i just downloaded it whereas i have some edits in it. Kindly help on how tp sync back my files, and yes i am signed in to the same exact account
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Hi @iMiln! Welcome to the community!
Did you make any changes to your phone or uninstall the app before this issue started? I suggest checking out these FAQs for help with missing images and presets:
Hope it helps! Thanks!
Alek