Can't get access to Personal Profile

[Nathalie V]

I can't seem to get access to my Personal Profile since I entered into a business profile with the same email address. Only info I can find on the Adove site: Personal Profile are not available if you're using a School or Business account (Enterprise IDs or Federated IDs). Why is this? And how can I get my Personal Profile working again? Lost all my edited photos and presets. 

[Rikk Flohr: Photography]

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.