Can’t get presets to show up

[Haley5FA7]

I recently bought another preset package but when I go to access it in my files in light room it's not even lit up for me to click on it. I paid for it a pretty penny so I'd like to be able to use it. Please help!

[Ignacio B.]

Hi,

which version are you using and which OS are you on?

Thanks,
Ignacio