Can't log into Lightroom on MacBook; getting Error 102

[Наталія26931475uo79]

Good day! I can't log into the program on my macbook. Constantly some kind of error 102! what it is? I paid for the product and I can't get it!
I can't get into the program through a computer.
Please advise something more reasonable than downloading again, because it does not help!

{Title edited by Moderator}

[Ranjisha Sengupta]

Hi there,

Thanks for reaching out. 

Which version of  Lightroom and macOS are you using? When do you see this error; while launching the application?

Can you share the screenshot of the error message?

 You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e (Use the manual method)

Please back up your presets and assets prior to resetting the preferences.

Let us know how it goes.

Thanks! 

Ranjisha

[Наталія26931475uo79]

Yes, the error occurs when starting the program. I downloaded the program
from the App store and tried it from the site. It downloads from the site
but does not open for some reason.


I am attaching a photo of the screen

[Ranjisha Sengupta]

We're unable to see the image. Can you reshare it with us? Are you getting any error messages?

[Arturas28042149u0p8]

Hi, I have the same issue. What could go wrong?

[Jim Wilde]

Hi, I have the same issue. What could go wrong?

By @Arturas28042149u0p8

Make sure your Mac is connected to the internet, then open the Creative Cloud desktop app and logout, then log back in again, then try starting LrC again.

[Arturas28042149u0p8]

It doesn't work. I have the same issue for Lr and LrC, I have tried everything I could

[Jim Wilde]

Are you actually able to logout successfully, then log back in again successfully?

[Arturas28042149u0p8]

yes, without any problems

[Jim Wilde]

OK, what about your Firewall settings, have you checked those to make sure you haven't got Lightroom and LrC blocked?

[Mohammad Aamir Khan · Accepted solution]

Kindly Find the Fix that worked for Most of the Users.
Thanks:

Aamir Khan