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Can't log into Lightroom on MacBook; getting Error 102

New Here ,
Nov 02, 2022 Nov 02, 2022

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Good day! I can't log into the program on my macbook. Constantly some kind of error 102! what it is? I paid for the product and I can't get it!
I can't get into the program through a computer.
Please advise something more reasonable than downloading again, because it does not help!

 

 

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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

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Hi there,

 

Thanks for reaching out. 

Which version of  Lightroom and macOS are you using? When do you see this error; while launching the application?

Can you share the screenshot of the error message?

 

 You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e (Use the manual method)

Please back up your presets and assets prior to resetting the preferences.

Let us know how it goes.

 

Thanks! 

Ranjisha

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New Here ,
Nov 02, 2022 Nov 02, 2022

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Yes, the error occurs when starting the program. I downloaded the program
from the App store and tried it from the site. It downloads from the site
but does not open for some reason.


I am attaching a photo of the screen

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Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

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We're unable to see the image. Can you reshare it with us? Are you getting any error messages?

 

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