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Can’t view photos after ipad pro update 15.2.1

New Here ,
Jan 21, 2022 Jan 21, 2022

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Uploaded Update 15.2.1 to my ipad pro last night. 

Clicked on the LR icon to view my photos this morning & it asked me to sign in.

When I try to open a file I get error codeT20200914.

I note that local storage is 0 & 'Use Cellular Data' is disabled in settings & cannot be activated.

Lightroom still ok on my iphone.

what can I do to retrieve my photos?

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correct answers 1 Correct answer

New Here , Jan 25, 2022 Jan 25, 2022
I have now reinstalled the app through my Adobe account & it is working ok


Dave Ford

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Adobe Employee ,
Jan 24, 2022 Jan 24, 2022

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Hello @David22764022yjak 

I'm not familiar with the error code you provided.  Is this still a problem for you now that the weekend has passed?  I ask because I'm not sure if this was some kind of transient error.

 

"Sync over cellular" is only a relevant option if your device has cellular functionality.  Is it safe to say your device has stable WiFi?  Have you recently changed any network settings, started using a VPN, etc?

 

If this problem still occurs, does it help to force-quit and relaunch the app?  

 

Or re-install the app?  NOTE: if you have local changes that have sync pending when you tap on the cloud icon, please do not delete the app or those unsynced changes will be lost.  In this case, I'd advise you to do a full iTunes/iCloud device backup so that Lightroom and any unsynced files can be restored... and only after backing up should you try to reinstall the app.

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New Here ,
Jan 25, 2022 Jan 25, 2022

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I have now reinstalled the app through my Adobe account & it is working ok


Dave Ford

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