Cancelled free trial and lost all my presets

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Jun 03, 2021 Jun 03, 2021

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I recently tried the free trial and decided to cancel it and now all the presets i worked so hard to make are gone. Is there any way I could get them back?

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How to, Mobile, Presets or profiles, Problem or error

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Jun 04, 2021 Jun 04, 2021

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Hi there,

 

We're sorry about the trouble due to the missing presets. Please let us know the version of Lightroom you are using along with the device (operating system) you are using it on.

 

Do you see your presets and images on Lightroom Web?

 

As you were using the free version of Lightroom mobile, the presets are stored locally on the mobile device & re-installing them may have removed the data related to the app.

 

Please checkout this article for more details: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

 

Thanks,

Akash

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