Cannot export from Lightroom mobile, error Export Failed

[Shibin P P]

Hi,

I have been trying to export a file to my device, but every time I try exporting it a display message says export is failed. I export using the option Highest quality available (have plenty of storage). Please help me on this issue.

Also the app is updated to the latest version available.

[Akash Sharma]

Hi there,

Sorry to hear that you cannot export images to gallery in Lightroom mobile. 

Which version of Lightroom mobile are you using? Are you using an Android or iOS device? Are you getting any error message while exporting the images?

Are you running into this issue with the same images or occasionally with any image?
Does it still occur on the latest version?

Would you mind sharing a screenshot illustrating the issue?

Thanks,

Akash

[Shibin P P]

yes.
i still happens. and sometimes when click "save to device", the app
automatically re-opened. and image Not in gallery either..
find some solution...

the version and error is in this image 👇

[Akash Sharma]

Hi there,

Sorry that the issue still persists.

Somehow the screenshot or image didn't get attached. Would you mind attaching it again so we may take a look at it?

Thanks,

Akash

[Shibin P P]

 

[Akash Sharma]

Would you mind clearing the app cache or reinstalling the app to see if that helps?

Thanks,

Akash

[Wisarut5C8B]

I've tried Clearing cache

Uninstall and install

Nothing work. Please help.

I says failed to export. But it didn't say why.

 

[Shibin P P]

if i do this, there is a chance losing my data in Lightroom?

[Akash Sharma]

Clearing the app cache should not affect your existing data in Lightroom. However, if you're reinstalling the app the un-synced data might be affected.

~Akash