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Canon r10 raw cr3 files not importing to lightroom

New Here ,
May 14, 2024 May 14, 2024

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Hi i have a new canon r10  and copied photos from this to my pc, when i tried to import to Lightroom but the thumbnail pics say  preview unavailable when I do the import it says files appear to be unsupported or damaged.  Apparently lightroom is up to date, what is required to fix this. Thank you 

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Community Expert ,
May 15, 2024 May 15, 2024

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@michelles6562718 

 

I've moved your post from Using the Community (for forum questions) to Lightroom.

 

Please give us your OS and exact version of LR (Help menu > System Info).

 

Jane

 

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Please go to Help>System Info… and provide us with your software's installed version number. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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