• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Changing from Lightroom Mobile Premium account to Photography plan

New Here ,
Nov 04, 2022 Nov 04, 2022

Copy link to clipboard

Copied

Hi All I currently have a lightroom mobile premium 1TB account but I want to use Imagen AI software which I need a Classic account to use. I want to change to the Photography plan 1TB so I can use both CC and classic, but am worried becuase its a mobile iPad based account I might lose all my current files in that system if I change - any ideas / tips / help please?

 

Wade 

TOPICS
iPadOS , macOS

Views

71

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 05, 2022 Nov 05, 2022

Have you opened a chat session with Customer Care? Be signed in as you are in the Forum,

! Auto Open CHAT link

If Customer Care cannot do a direct transfer of Plan, I suspect you would subscribe to the Adobe Photography Plan first.

Then confirm that your photos are available online with Lightroom (-Desktop v6.0 Cloud based).

And lastly cancel the plan with Apple.

I am interested to hear about the Chat with Adobe.

 

 

Likes

Translate

Translate
Community Expert ,
Nov 04, 2022 Nov 04, 2022

Copy link to clipboard

Copied

Contact Customer Care to change your Plan.

https://helpx.adobe.com/contact.html

 

If you must have Lightroom-Classic (and Photoshop) then there are two levels of Subscription for the Photography Plan-

1)  $9.99 with 20GB storage

2) $19.99 with 1TB of storage.

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 04, 2022 Nov 04, 2022

Copy link to clipboard

Copied

Thanks for the reply. The subscription is through Apple so I cannot upgrade through Adobe from what I can see. I am worried if I cancel that plan and start another I will lose everything 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2022 Nov 05, 2022

Copy link to clipboard

Copied

Have you opened a chat session with Customer Care? Be signed in as you are in the Forum,

! Auto Open CHAT link

If Customer Care cannot do a direct transfer of Plan, I suspect you would subscribe to the Adobe Photography Plan first.

Then confirm that your photos are available online with Lightroom (-Desktop v6.0 Cloud based).

And lastly cancel the plan with Apple.

I am interested to hear about the Chat with Adobe.

 

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2022 Nov 05, 2022

Copy link to clipboard

Copied

LATEST

Thanks I chatted earlier today and plan is to back up my Lightroom cc. Then start the new plan with Adobe. Assuming everything is all there when I sign in under the new plan I will cancel the mobile plan. Appreciate your help. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines