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charged for free trial

New Here ,
Dec 20, 2022 Dec 20, 2022

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Hi, I was charged for the trial period, I canceled my subscription before it ended. How to solve this problem?

 

 

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi there,

 

Thanks for reaching out. From where did you download the application? Can you share your registered email ID as DM? 

How did you cancel the subscription? 

Did you get any confirmation messages?

We're here to help, just need some info.

 

Regards,

Ranjisha

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Adobe Employee ,
Dec 22, 2022 Dec 22, 2022

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Hi, Sorry you're having trouble. Your subscription was purchased through Apple. Here are instructions for requesting a refund from Apple: https://apple.co/38W7RMM

I hope that helps.

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