Cloud Storage Upgrade Not An Available Option

[robhar54]

I have a Creative Cloud "photography" subscription that comes with 20Gb of cloud storage. I've had this plan since 2015. I've exceeded the storage quota, and now the apps are basically useless. I can't save any "projects." Ok, fine, I'll upgrade my plan. However, when I click on "manage plan," the only option I get is to "end my service." (See attached image.) Am I going to have to cancel my subscription and then resubscribe to a plan with more storage and then re-upload my 20+ Gb of images? This is not a good customer retention strategy. 

 

[Rikk Flohr: Photography]

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

[Charlie.D]

Sorry for the trouble.  I work on the Mobile team, and I'm not super familiar with the desktop plans, but it sounds like you are not seeing the upgrade option as described on this help article?

https://helpx.adobe.com/manage-account/using/change-plan.html 

If that is so, please contact Adobe Support for help at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT to reach a person faster