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Colored lines appear all over the new files imported to Lightroom desktop application on MacBook Pro

New Here ,
Apr 16, 2024 Apr 16, 2024

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Colored lines appear all over the new files imported to Lightroom desktop application on MacBook Pro. Same problem when i try to import the photos in photoshop camera raw aswell. However when i import the same image to lightroom web version, the file looks perfectly fine without any colored lines. 

 

on macbook pro when i open the image in preview it says image locked. Not sure whats going on. i never had this issue ever. please help. posted some screen shots of the problem. 

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LEGEND ,
Apr 16, 2024 Apr 16, 2024

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This could be failing hardware, or it could be a problem with the graphic driver for your particular hardware. As a first troubleshooting step, do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Hello John, please see below

 

Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)
NGL Version: 1.36.0.9
WF Version: 6.2 3d4e7aa
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: macOS
OS Version: macOS 14.4.1 (23E224)
Application architecture: x64
Computer model: MacBookPro16,1 / Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Logical processor count: 12
Processor speed: 2.6 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,161.0 MB (7.0%)
Peak memory used by Lightroom: 1,896.0 MB
Memory cache size: 3,601.0 MB

Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 965MB / 8191MB (11%)

Display: 3584x2240

Graphics Processor Info: Metal: AMD Radeon Pro 5300M - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/harimac/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/harimac/Pictures/Lightroom Library.lrlibrary

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LEGEND ,
Apr 16, 2024 Apr 16, 2024

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You don't have one of the problem graphic cards on older Intel Macs, so the cause is something else. Next troubleshooting steps:

 

1. Set Preferences > Performance > Use Graphics Processor to Off and then import new photos. Does the problem go away?

 

2. It's not clear from the System Info, but your computer may have an Intel integrated graphics GPU as well as the Radeon Pro 5300M.  Follow step 5 of Solution 4 to disable Automatic Graphic Switching. Does the problem go away?

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

3. Upload one of the problem original photos to Dropbox, Google Drive, or similar and post the sharing link here. We can see if it imports into other LR installations, determining if the file has been damaged by failing hardware.

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LEGEND ,
Apr 16, 2024 Apr 16, 2024

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Moderator

Please move to Lightroom Ecosystem (Cloud Based)

 

Author

You posted this discussion in the Lightroom Classic community, but you are not using Lightroom Classic, you are using Lightroom Ecosystem (Cloud Based) a.k.a Lightroom Desktop, and nickname Lightroom Cloudy.

A moderator will move your discussion to the correct community.

 

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