Constant crash from my adobe software (Lightroom, Photoshop and Creative Cloud)

New Here ,
Jan 31, 2021 Jan 31, 2021

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Hello guys!

I have been using Lightroom and Photoshop for almost a year without any problem, but since 1 week both programs crash from the beginning when I want to use them.

I already tried to update them, but nothing has changed. Even the creative cloud is not responding and it is not even opening.

I read in some other posts that this could be solved by uninstalling the software and installing it again, but I am afraid to do it because I don't know if all my presets and edits will be lost if I do this, do you know if this could happen if I try this solution? And if yes, what else could be the reason why my programs are still crashing? Thank you very much in advance for your help!


My computer has these characteristics:

Model: VivoBook ASUS X DA_F12DA
Processor: AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx








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