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I can't pinpoint exactly when it started, but Lightroom mobile keeps crashing on my Samsung Galaxy S22 Ultra. I've uninstalled and reinstalled the app, cleared cache, cleared storage, everything... with no improvement. It will sometimes allow me to edit and export one photo before crashing. Sometimes, it will crash just before exporting, and lose all my edits.
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Greetings @Cassidy35804320mvp1 & @David35794470fex8
Engineering would like to collect some logs from you.
Open Settings Panel, long press on the top left “Lr” icon. This will enable a “Send Feedback” button on the settings panel.
Now perform the usual tasks in LrA for few minutes and then please reopen the Settings Panel and tap on “Send Feedback” from settings panel. This will open your email client after a few moments, and the logs will be attached.
Thanks for your help in diagnosing!
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Done!
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@Cassidy35804320mvp1
The team did not receive your log:
"There is a mail from this ID with Screenshot attachment, but no diagnostic logs."
Can you repeat the instructions and make sure you are sending the log?
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My app is doing exactly the same Google pixel 8pro app is pretty unusable getting a bit ...a lot sick of it.
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Yes, mine is still not fixed. I've tried deleting the app, reinstalling app,1 and that does nothing. I really wish they would hurry up and fix it, considering I pay money to use this app.
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Yeah very poor if I try and edit anything with a lot of sky in it it just shuts down every time really annoying for a wildlife photographer
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The actual nonsense that the tech people ask you to do is just pathetic asking me to put my brand new pixel 8 pro from android 14 to 13 !!!! Can't believe this rubbish looks like there is a issue with this update and the pixel 8pro handsets.....😡
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Wow, that's nuts! I guess I'm just going to cancel my subscription.
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All I get is light room keeps stopping....... Repeat, repeat, repeat!!!!
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I've tried this several times now. It says to wait while it generates and then nothing ever happens.
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Try the steps here: https://helpx.adobe.com/in/lightroom-cc/kb/generate-share-logs-lightroom-mobile.html#Lightroomformob...
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Can you tell my why you can't see what is happening from the logs when the app crashes it is active on my preferences???
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After the logs are generated, what email address do I send them to?