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11

Constant Crashing

New Here ,
Mar 01, 2024 Mar 01, 2024

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I can't pinpoint exactly when it started, but Lightroom mobile keeps crashing on my Samsung Galaxy S22 Ultra. I've uninstalled and reinstalled the app, cleared cache, cleared storage, everything... with no improvement. It will sometimes allow me to edit and export one photo before crashing. Sometimes, it will crash just before exporting, and lose all my edits. 

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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I've been having the same problem since yesterday. I wish they would fix it!

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Greetings @Cassidy35804320mvp1  & @David35794470fex8 

Engineering would like to collect some logs from you. 

 

Open Settings Panel, long press on the top left “Lr” icon. This will enable a “Send Feedback” button on the settings panel.

 

Now perform the usual tasks in LrA for few minutes and then please reopen the Settings Panel and tap on “Send Feedback” from settings panel. This will open your email client after a few moments, and the logs will be attached.

 

Thanks for your help in diagnosing!

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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Done!

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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@Cassidy35804320mvp1 
The team did not receive your log: 

 

"There is a mail from this ID with Screenshot attachment, but no diagnostic logs."

Can you repeat the instructions and make sure you are sending the log?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Mar 03, 2024 Mar 03, 2024

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My app is doing exactly the same Google pixel 8pro app is pretty unusable getting a bit ...a lot sick of it.

 

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Community Beginner ,
Mar 03, 2024 Mar 03, 2024

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Yes, mine is still not fixed.  I've tried deleting the app, reinstalling app,1 and that does nothing. I really wish they would hurry up and fix it, considering I pay money to use this app. 

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Community Beginner ,
Mar 03, 2024 Mar 03, 2024

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Yeah very poor if I try and edit anything with a lot of sky in it it just shuts down every time really annoying for a wildlife photographer 

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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The actual nonsense that the tech people ask you to do is just pathetic asking me to put my brand new pixel 8 pro from android 14 to 13 !!!! Can't believe this rubbish looks like there is a issue with this update and the pixel 8pro handsets.....😡

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Wow, that's nuts! I guess I'm just going to cancel my subscription. 

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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All I get is light room keeps stopping....... Repeat, repeat, repeat!!!! 

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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I've tried this several times now. It says to wait while it generates and then nothing ever happens. 

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Try the steps here: https://helpx.adobe.com/in/lightroom-cc/kb/generate-share-logs-lightroom-mobile.html#Lightroomformob... 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Can you tell my why you can't see what is happening from the logs when the app crashes it is active on my preferences???

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New Here ,
Mar 06, 2024 Mar 06, 2024

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After the logs are generated, what email address do I send them to? 

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