So the night before last Adobe launched their separation of personal accounts from business accounts.
I sign in yesterday morning and ALL 12,800 photos from our corporate library have been migrated into my personal account.
After 2 hours on the phone with Adobe support I gave up and started downloading all the photos. Someone I spoke with in support said I could reimport htem into the corporate account and they would be organized in the same albums.
14 hours later I have them all downloaded into dated folders with no idea how to import them back into the corporate account short of resorting the entire library by hand. Adobe support has opened a ticket and escallated it, but I am not super optimistic.
This migration was a serious failure.
Does anyone know a different approach to move photos and albums from one LR account to another and keep everything together?
Old Plan now became the expired private Profile while loggin in with the same E-Mail and everything is lost …
i got the same problem. I've had all of my edits/treatments in the – now old private account – and now this one has come to an end due to the new business profile. i tried to download them all according to the adobe help page (with the Adobe Lightroom Downloader app) BUT now i've got all the images, but every single edit is gone. just flap jpg with no chance to change anything without trying to recreate all the edits.
How can i just export > import the whole catalogue from the private account 1:1 to the business account? Both got the exact same e-mail and passwort in my case.
I'm just stumbling about synching infos via collections with the old lightroom, but not CC besides the fact, that i can't take any changes with the private profile due to the ended subscription … that's very unpleasent. VERY!