Copy link to clipboard
Copied
Last time i traveled, i export all my photos on my phone to edit (cr3 files) and it worked. I exported all the files in my "download" folder on my phone and when i went to lightroom, the files pop up in the Device Files and i could export them and edit them. But now, when i go in the Device Files section, i can't see any cr3 files even if they are in my download file. I tried to move the files to other files, but it doesn't work. I tried with standart dng files instead of cr3 and it worked. It really looks like lightroom mobile isn't able anymore to detect cr3 files. Any help please, i really want to edits those stars pictures i took yesterday.
Copy link to clipboard
Copied
Hi there,
Sorry that CR3 images in Lightroom mobile app is not getting recognized while importing.
This is a known issue and our engineers are looking into it.
Use the Add to Lr option
Use PTP mode
Let us know how it goes.
Thanks,
Akash
Copy link to clipboard
Copied
Dear Akash,
Even I tried all these options, still doesn't work. I could do the pics trf easily till last week. It's really annoying that all of a sudden Lr stopped working. I have many files to edit and it's really urgent for me. Plz look into it and help us.
Early revert is appreciated.
Copy link to clipboard
Copied
An update as of 1/6/2023,
Using Solid Explorer, and a USB-C OTG Card reader have proven useless. As you've all stated the issue isn't finding the files at this point; Lightroom won't let me upload the CR3's to edit.
Copy link to clipboard
Copied
Same problem here,
CR3 are not shown in the "import files" screen. Also they can't be added any other way. But for some reason everything works as it should with CR2 files. Hope this can be fixed quickly.
Edit: Using the files app works, but it's a just a workaround in my opinion.
Edit 2: For everyone else struggling, you have to use the "Files" app from google from the play store. Neither of the file managers that was preinstalled, nor any i downloaded from the store had the option to share the CR3 file with lightroom.
Copy link to clipboard
Copied
Hi there,
Sorry that you're still facing this issues even with the workaround.
Since this is a known issue and our engineers are looking into it, I will share your feedback with them.
Thanks,
Akash
Copy link to clipboard
Copied
I tried everything you recommended me, but it doesn't work. I hope this problem will be resolved soon, because i have a lot of photos to edit when it will be alright.
Copy link to clipboard
Copied
April of 2021 and still having this problem. Android 11 s10+. Cannot get lightroom to recognize .cr3 files. The workaround doesn't help either because lightroom is not listed as an option when I try to share the file, even when using the Google Files app.
Frustrating that this was working completely fine until now. Not sure what happened.
Please look into this.
Copy link to clipboard
Copied
I still have the issue with the latest LR on the latest Android 11 on a Samsung tablet.
Copy link to clipboard
Copied
This only happens when copying the CR3 files from the SD card to the tablet. Connecting the camera directly to the tablet with an USB cable indeed fixes the issue.
Copy link to clipboard
Copied
Nov 8/21 I am having this issue - can see the photos on my phone through the app but not on my compuer on an updated version of Lightroom - VERY frustrating as this camera - Canon RP has been out for 2 years... shows as a supported camera!?