• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Crash when using AI masks

Community Beginner ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

Hello,

my current Lightroom CC crash and the Computer freeze when i use the new AI mask funktion.

There is no improvement when I deactivate the graphics processor.

my brandnew System: Lenovo Ideapad 5 Pro 14 / 32GB / AMP Radeon 7840HS / 780M with the actual AMD Driver 23.7.2 / AMS 780M (31.0.21023.2010)

 

 
 

 

 

TOPICS
Windows

Views

160

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

Copy link to clipboard

Copied

Hey, @casimero. Welcome to the Lightroom Community. I'll help you figure this out.

 

It could be related to the GPU drivers in your computer. The GPU Drivers on your machine are from July.

 

Sometimes, the latest GPU Drivers from AMD or Nvidia don't play well with Lightroom's masking & AI features. Please install a slightly older, recommended stable version of graphics drivers from AMD & check if the issue exists.

 

You can also create masks on Lightroom web (https://lightroom.adobe.com) as a workaround.

 

Let me know how it goes. Thanks!
Sameer K

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

LATEST

Hi Sameer K,

thank you very much for your answer. The GPU is still relatively new, so there are no earlier (stable) drivers for it.

The mask function in the web version of Lightroom work, thank you.

casiermo

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines