Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Crash with corrector tool

Community Beginner ,
Aug 03, 2020 Aug 03, 2020

Copy link to clipboard

Copied

Hello,

 

I subscribed for Premium account on the Lightroom mobile but when I want to use the corrector tool my app freezes then i have to restart it. 

Could you Check and fixe it 😉 

Your sincerly.

TOPICS
Bug, Crash or freeze, Mobile, Problem or error

Views

102

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Aug 03, 2020 Aug 03, 2020
I'm sorry Ignacio, I think I found the solution. The cloud wasn't ready I think.Thanks for your time and your advice.  joris 

Likes

Translate

Translate
Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

Copy link to clipboard

Copied

Hi,

sorry to hear about this.
It would be very helpful if we could get information about what OS and device you are on.

Thanks,
Ignacio

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 03, 2020 Aug 03, 2020

Copy link to clipboard

Copied

Hello,

 

Thanks for your answer, I Forgot this information. 
My device is an IPhone 7, so it's IOS.

Thanks for your help and reactivity. 

Joris

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

Copy link to clipboard

Copied

Ok,

what would be helpful:
If you tap on the cloud icon before starting to edit with the healing tool, do you see any item explaining that the app is working with something.
E.g. importing or processing images?

Also, does it help to make the size of the healing brush smaller, and e.g. zooming in more?
What size do you have set now?

thanks,
Ignacio

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 03, 2020 Aug 03, 2020

Copy link to clipboard

Copied

LATEST

I'm sorry Ignacio,

 

I think I found the solution. The cloud wasn't ready I think.

Thanks for your time and your advice. 
joris 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines