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Crashes after starting to synchronize with the cloud

New Here ,
Sep 08, 2022 Sep 08, 2022

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Dear Adobe community,

 

I am using lightroom CC together with creative cloud. After several month I decided to upgrade my cloud space because my pictures are getting more and more and I want to work on several computers and on my travels.

I think the last 2 years I was not using the synchronizing function, also because the cloud space was not enough.

Recently there was a lightroom update (some weeks ago) and I upgraded my cloud space around the same time. Now, every time I start lightroom and it start to synchronize, it crashes after 5 to 30 seconds.

When I deactivate the synchronizing function in lightroom CC, this is not happening.

I rolled back on the previous version of lightroom CC, and the version before that. No change. At the moment I updated to the latest on again.

 

So..any help or idea on that?

Best regards!

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Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Sep 08, 2022 Sep 08, 2022

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Hello Rikk,

 

that is strange.

I just checked my online account directly at Adobe. My account has the same mail address as the account I am writing this message. I have access to my creative cloud and there I see the same mail address as well.

I also sent quite a lot of crash reports, I was recieving them always directly from Lightroom CC. Maybe they got blocked?

I am sure I used the same mailing address for the crashreports, but in the last 2 weeks I stopped because I was hoping that it would be just a temporare problem.

 

Best regards!

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New Here ,
Sep 12, 2022 Sep 12, 2022

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Hello together,

 so I think there is still no solution for this problem? I am not sure why this happens, maybe because the software tries to synchronize to much files at the same time?

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New Here ,
Sep 16, 2022 Sep 16, 2022

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Hello Rikk,

just to update on this issue: the problem is still there. At the moment, as soon as I turn on the "synchronizing" inside lightroom CC, the software crashes after few seconds. I don't even get a crashreport window. If the synchronizing mode is paused, the software works.

Please fix this issue, that would be helpful 😄

Best regards

Andreas

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