• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Crashes when applying masks

New Here ,
Jul 11, 2023 Jul 11, 2023

Copy link to clipboard

Copied

Hi,

I'm having some annoying crashes more and more often on Lightroom CC. It's usually when I try to apply a radial or lienar filter. I just get an error message saying lightroom had a problem and asking me if I want to send a report. I've sent a lot of them, ignored it some times, it's still happening and it's more and more often!!

I precise that I have a brand new very good computer (i7 12th gen, 32G ram, 1T SSD, Nvidia 4Gb) and I'm not running anything else than lightroom. I don't know what to do anymore ! I'm a photographer, it's my job and I'm loosing so much time (of course verytime it crashes, I loose all the modifs I did on the pic and need to start all over again).

Thank you for your help.

TOPICS
Windows

Views

204

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 11, 2023 Jul 11, 2023

Copy link to clipboard

Copied

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 11, 2023 Jul 11, 2023

Copy link to clipboard

Copied

Hi,

Yes it's the same email, I've sent maybe 6 or 7 crash report only today! 

Sometimes it opens a crash dialog, sometimes it just says that lightroom has to close. I will join you some crash report I just got. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 11, 2023 Jul 11, 2023

Copy link to clipboard

Copied

When you see your next Adobe Crash Report dialog, please screenshot it right before submitting it and then post a link here. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 19, 2023 Jul 19, 2023

Copy link to clipboard

Copied

I don't even get crash report anymore, now I keep getting the message "lightroom seems to have stopped responding. Do you want to send a diagnostic report to Adobe? This will  terminate the application". If I choose "yes", it just closes the program and if I choose "no" then it just keeps loading forever and then crash after a while. This is a nightmare! It's doing it at least 3 or 4 times per image! I'm loosing soooo mch time and money beause of that! Please find me a solution and quick! 
It does it only when I use masks and more particularly radial and linear masks but also when I select my subject or so. It's like it's too complicated for lightroom so it just crashes! I've had it few times with photoshop too but way less (maybe once or twice a day compare to 20/30 times with lightroom or more!). Please help me!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

LATEST

I'm having the same issue, has this been resolved? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines