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Creative cloud storage

New Here ,
Feb 27, 2023 Feb 27, 2023

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Not sure if this is a bug, or just operator error!

I upgraded my cloud storage, but Lightroom still shows I am over my storage limit. When I access my account on the creative cloud, it shows I have only used a small portion, but Lightroom doesn't seem to be backing photos up to the cloud, as it thinks I am over the limit.

 

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Adobe Employee , Feb 27, 2023 Feb 27, 2023

Apologies, there was a problem on our server with recognizing your storage limit.  We have fixed this.  

You should be all set now .

 

-Peter

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi @Punkus 

Thanks for reaching out.

Which version of Lightroom are you using? Can you share your upgradation details?

Have you tried signing out and signing back into the account?

Please check this to find how much cloud storage you have: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html.

 

Let us know if it helps,

 

Ranjisha

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Apologies, there was a problem on our server with recognizing your storage limit.  We have fixed this.  

You should be all set now .

 

-Peter

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New Here ,
Feb 28, 2023 Feb 28, 2023

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Thank you Peter for the fast reply and resolution of my issue!

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New Here ,
Apr 06, 2023 Apr 06, 2023

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Hello,

I have exactly the same issue after upgrading my storage.

I have logged out and back in again, but no luck.

 

My Creative Cloud account however correctly shows my increased storage as 1TB.

 

Any suggestions ?

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Adobe Employee ,
Apr 06, 2023 Apr 06, 2023

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Unfortunately you hit a similar problem here.   I have fixed things  -- you should be all set now.  Apologies for the inconvenience.

 

-Peter

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New Here ,
Apr 24, 2023 Apr 24, 2023

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Im having the same issues and it still not syncing properly. Upgraded my cloud storage, but Lightroom still shows I am over my storage limit.

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Adobe Employee ,
Apr 24, 2023 Apr 24, 2023

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Hi @Ermanuitt 

Thanks for reaching out. I have a few quick questions for you. 

When did you upgrade your cloud storage? Did you try re-logging into the account? How much storage have you added?

We're here to help, just need some info.

 

Best,

Ranjisha

 

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New Here ,
Apr 24, 2023 Apr 24, 2023

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When did you upgrade your cloud storage?

on April 20th

Did you try re-logging into the account?

Yes, several times

How much storage have you added?

1TB 

Thanks for the quick response

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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This should be fixed now @Ermanuitt   Apologies for the delay, we will look into what happened here.

 

-Peter

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New Here ,
Apr 25, 2023 Apr 25, 2023

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Thanks.

Sent from my iPhone, Phillip.

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New Here ,
Apr 25, 2023 Apr 25, 2023

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Yes, now is starting to sync.Thanks for the help.

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New Here ,
Apr 24, 2023 Apr 24, 2023

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Having the same problem. Please help. Phillip Hicks <removed for privacy>

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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@philliph31535993 -- looks like your account quota matches your purchases.  Sometimes there can be a small delay.  Is everything working now?  If not, can you give more detail on what you are expecting?

 

-Peter

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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OK, an update here -- I think if you add or delete data, you will see the updated quota.  If not, it appears that we are not getting notified of the purchase as expected.  So for others reading this, please try the workaround here until we fix the root cause.  Let me know if that doesn't work (can still be a slight delay).

 

-Peter

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New Here ,
Apr 27, 2023 Apr 27, 2023

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Hello,

 

I'm having the same issue...

I have upgraded my cloud Storage, but still says that I'm over the limit...

 

Could you help me please?

 

ThivThiv

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Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

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This has been fixed.  As noted above, if you delete something, that should update your storage correctly.  You can then restore it.  That's a workaround until this issue is addressed.

 

-Peter

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