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Custom presets didn't transfer over to new device

New Here ,
Aug 29, 2023 Aug 29, 2023

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Just had to get a replacement Samsung Galaxy 21 ultra because there was an error on my old one. Transferred everything over with no issues.

But when I went into my Lightroom app, all my custom presets were GONE!!! I need those for my business!

I tried to use a previously edited photo, that used my go-to custom preset, and save it as a new preset, but it didn't seem to change anything on a new random photo. 

Help?!?! If you know a way to get/find/save my preset information from photos I'd already edited and are saved on the app, please share?? Just be sure to make instructions simple and straight forward, as I'm not very good with technical stuff. Makes losing my perfect preset even harder.

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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Preset recovery from a subscribed account is a matter of making sure your previous device had synced fully to the cloud. After this, logging in your new device to your subscribed Adobe account should automatically pull the presets back from the cloud to that device.

 

If you are on an unsubscribed account you will need to restore your presets using a reinstallation from your preset vendor's original preset delivery files. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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