Data loss after reinstall

New Here ,
Aug 30, 2021 Aug 30, 2021

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Why did the data like photos and presets that I had previously disappeared after I did a reinstall? 

 

any suggestions regarding this case? 

 

Thanks

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Adobe Community Professional ,
Aug 31, 2021 Aug 31, 2021

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Do you have a subscription, and were the photos safely synced to the cloud? 

 

When you say you reinstalled, you deleted the app and then you installed it again? If so, the local data would have been deleted. If you were synced to the cloud, as long as you signed back in with the same Adobe ID, they'd have downloaded again. If they weren't synced, your only recovery option would be a backup of your phone.

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The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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