Delete data from the application

Report · Dec 27, 2020

Hi, I have a problem with Lightroom. I purchased the full paid version. When I went to edit the photo and use the Healing option, the whole application turned off and deleted everything from it. I have nothing there, not even purchased presets. Absolutely nothing. What should I do now?

Report · Dec 28, 2020

What is your "full paid version"?

Who did you purchase from?

Please include the following -
Adobe product and Version number. A Screenshot of the info panel from MENU: Help/System Info...
Operating system and Version number
The full text of any Error Message(s)
Screenshots of the problem. (Insert from the icon above your reply)

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .