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Denoise - incompatible file format (or is it?)

New Here ,
Mar 19, 2024 Mar 19, 2024

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Hi, I really hope someone can help me.   I have just subscribed to Lightroom and particularly wanted to use the Denoise AI feature on my RAW files.   The camera I am using is Nikon Coolpix P1000 and when trying to use the Denoise on the NRW files after a bit of initial processing steps (generating preview, enhance pop-up window etc.) on clicking Enhance it then states “Unsupported Photo – The selected photo is not supported by this feature”.

Now on reading various forum threads and google searches I am aware that the Denoise only works on Bayer and X-trans mosaic raw files.   To be perfectly honest I’m ignorant on whether the P1000 raw files are in such a format, but here is the weird thing.   A friend also is using Lightroom on his Mac (I’m using windows pc) and when I provide him with MY raw file he is able to process it through the Denoise function with no issues whatsoever!?   When I try and process one of HIS CR2 raw files I get the error message above!?    Confused??

Does anyone have a potential solution/steer?   If my files were being rejected on my friend’s lightroom I would simply be putting it down as incorrect format but I can’t see how it can be if he has no issues processing it through Denoise.

I’m certain my pc has more than enough processing power etc. to cope with the demands of Lightroom so can’t see it being the cause (and if it was I’m sure I’d be getting a different error message).   Could my pc be assigning something in the background to my files (ie. a rogue marker or something) that is tripping Lightroom up?

Any help gratefully received.

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New Here ,
Mar 19, 2024 Mar 19, 2024

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SUCCESS!  Problem seemed to be due to the Raw Default settings in Preferences.   Switching it to Camera Settings as opposed to Adobe Default seems to have done the trick.  🙂

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